Posted: November 15th, 2025

BSBLDR602 Provide Leadership Across the Organisation

BSBLDR602 Provide Leadership Across the Organisation Assessment Guide

Effective leadership is essential for fostering a positive organizational culture and driving strategic goals in modern businesses. This unit explores how leaders can inspire teams, uphold ethical standards, and navigate change effectively. Understanding BSBLDR602 helps professionals enhance their leadership skills for better team performance and organizational success.

Assessment Cover Sheet

Student Must Fill this Section. Ensuring all details are accurately provided helps streamline the assessment process.

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Unit Code / Title

BSBLDR602 Provide leadership across the organisation

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Privacy Release Clause:

“I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”.

Authenticity Declaration:

“I declare that:

• The material I have submitted is my own work.
• I have given references for all sources of information that are not my own, including the words, ideas, and images of others”.

Student Signature:

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Assessment Outcome

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Attempt and Tasks

Satisfactory

Not Yet Satisfactory

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Date

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Re- attempt/Re-assessment





Assessment Task 1

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Assessment Task 2



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Assessor Feedback to Students

Assessment Outcome:

Competent

Not yet Competent

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Information for Student:

This assessment is to be completed according to the instructions given below in this document. Completing it on time demonstrates commitment to your learning journey.

Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit. If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

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Please refer to the College re-submission and re-sit policy for more information. If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately. This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor.

Remember, that it must be your own work and if you use other sources then you must reference these appropriately. Student must submit the completed Assessments on Moodle. Maintaining originality ensures the integrity of your submission.

Re-assessment of Result & Academic Appeal Procedures:

If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.

Re-assessment Process:

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• An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal. Seeking a fair review supports continuous improvement in evaluations.
• Academic Manager will delegate another member to review the assessment.
• The student will be advised of the review result done by another assessor.
• If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager or if need be, an external assessor.
• The Institute will advise the student within 14 days from the submission date of the appeal.
• The decision of the panel will be deemed to be final.
• If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.
• Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.

The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical, and valid.

Academic Appeals:

• If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol. Following proper channels ensures resolution in a timely manner.
• To appeal a decision, the person is required to complete the ALICE SPRINGS COLLEGE OF AUSTRALIA – Request for Appeal of a Decision form with all other supporting documents, if any.
• This form is available via our website.
• The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
• Student Support Officer, Level 15, 7 Dean Street, Burwood, NSW 2134
• Email: [email protected]
• The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.
• If the appeal is not lodged in the specified time, the result will stand, and you must re-enrol in the unit.
• In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal.
• The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
• The decision of Chief Executive Officer will be final.
• Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.

Plagiarism:

Plagiarism means to take and use another person’s ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work.

Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes:

• Paraphrasing and presenting work or ideas without a reference. Acknowledging sources properly builds credibility in your work.
• Copying work either in whole or in part
• Presenting designs, codes or images as your own work
• Using phrases and passages verbatim without quotation marks or referencing the author or web page
• Reproducing lecture notes without proper acknowledgement.

Collusion:

Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else.

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Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas. Collusion occurs when you work without the authorisation of the teaching staff to:

• Work with one or more people to prepare and produce work. Understanding boundaries prevents unintentional violations.
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without rto approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other students.

Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion. Plagiarism and collusion constitute cheating.

Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy. Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary

Assessment Requirements:

You are required to complete and pass every task in the assessment to be deemed competent. Meeting these standards confirms your mastery of the unit’s skills.

Introduction

The assessment tasks for BSBLDR602 Provide leadership across the organisation are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

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Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBLDR602 Provide leadership across the organisation describes the performance outcomes, skills and knowledge required to demonstrate senior leadership behaviour and personal and professional competence. Business ethics are also addressed in this unit.

The unit applies to individuals who have a role in modelling professionalism in their organisation and industry and inspiring and motivating others to achieve organisational goals. Leadership is seen in the context of the organisational mission. No licensing, legislative or certification requirements apply to this unit at the time of publication.

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For students to be assessed as competent, they must successfully complete two assessment tasks:

• Assessment Task 1: Knowledge questions – You must answer all questions correctly. This evaluates your foundational understanding.
• Assessment Task 2: Project – You must work through a range of activities and complete a Project Portfolio.

Assessment Task 1: Knowledge Questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

• review the advice to students regarding answering knowledge questions in the Business Works Student User Guide. Applying this guidance improves response quality.
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

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• where this task should be completed. Selecting the right environment aids focus.
• the maximum time allowed for completing this assessment task
• whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Questions

Provide answers to all of the questions below:

1. Discuss, in one paragraph, the concept of business ethics.
2. Discuss how business ethics can be applied to the following types of leadership styles.
   1. Transformational leadership
   2. Authoritarian leadership
   3. Laissez-faire (delegative) leadership
   4. Democratic leadership
3. Discuss ethical leadership and its importance in supporting an organisation’s values, mission and objectives.
4. Identify and describe three policies and procedures relevant to providing ethical leadership.
5. Identify and discuss three strategies that can be implemented to encourage employee participation in decision making.
6. Discuss three strategies that a leader can use to build trust and confidence with colleagues.
7. Explain two research methods an organisation can use when considering leadership skills and best practice for their workplace and culture.
8. For the two research methods discussed above, describe how they can be implemented in a workplace.
9. Identify and explain the key stages of a change management process.
10. Explain the organisational change process using Kotter’s 8-step change model.

Assessment Task 1: Checklist

Student’s name:

Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?

Completed successfully?

Comments

Yes

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No

Question 1

Question 2a

Question 2b

Question 2c

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Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

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Task outcome:

¨ Satisfactory

¨ Not satisfactory

Assessor signature:

Assessor name:

Date:

Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a Project Portfolio. Engaging fully builds practical expertise.

You will need access to:

• a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
• your learning resources and other information for reference
• Project Portfolio template
• Simulation Pack.

Ensure that you:

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• review the advice to students regarding responding to written tasks in the Business Works Student User Guide. This prepares you for success.
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

• where this task should be completed
• how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Activities

Complete the following activities:

1. 1. Carefully read the following:

This project requires you to demonstrate senior leadership behaviour and personal and professional competence by influencing, supporting and providing resources for:

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1. 1. • at least two individuals and
      • at least one team.

Due to the nature of this unit’s requirements and the complexity in relation to leading and influencing the individuals and team, this project must be based on the case study provided in the Simulation Pack. You will be collecting evidence for this unit in a Project Portfolio.

The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio. Then review all of the documents that form part of the Simulation Pack.

This will provide you with sufficient details to inform your assessment work.

1. 1. Influence, support and provide resources for a team
   2. Prepare a presentation for the meeting.

As per the case study information, your first step is to prepare for a meeting with the senior management team to discuss the new Strategic Plan and Boutique Builds’ mission, values and objectives. The meeting will also provide an opportunity for input and decision making on operational priorities and activities for the upcoming year.

This meeting will also be an opportunity, as set out in the company’s vision, to encourage employees to contribute innovative ideas and improvements. In order to prepare for the meeting, you will need to thoroughly review the Strategic and Operational Plan in the Simulation Pack (if you have not done so already) and operational priorities.

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Your presentation will need to last approximately 15 minutes. It should use graphics, such as images, tables and/or graphs to add interest, clearly present information and provide a visual representation of data. The choice of software is up to you – you may like to use PowerPoint, Canva or similar software with presentation capabilities.

A further 15 minutes should be allocated after the presentation so that you can discuss the operational priorities and activities required to achieve them. At the meeting your assessor will provide some additional ideas for operational activities, which you will need to consider and discuss in accordance with the company’s goals and objectives and the risk management plans identified in the Strategic Plan.

As the staff attending the meeting come from diverse backgrounds, including culture, education and familiarity with strategic planning processes, you will need to ensure that your presentation is free of jargon and presented in clear and concise English. Before you develop your presentation, research techniques to encourage innovation and ideas so you can use them at the meeting.

Your presentation should address the following:

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1. 1. • Meeting aims (as per scenario information and instructions provided).
      • The purpose of the Strategic Plan.
      • An outline of the organisation’s mission, vision, values and key objectives, as well as strategic priorities as outlined in the Strategic Plan.
      • A discussion of market characteristics and conditions as described in the Strategic Plan, including the global economy and technological advances, as well as environmental trends in relation to the construction industry.
      • A discussion of the company’s strategic objectives operational priorities.
      • An outline of key risks identified with regard to the Strategic Plan and at least four examples of how Boutique Build intends to manage identified risks.
      • A discussion of operational priorities for the year ahead and activities required.
      • Assigning roles and responsibilities, as well as competencies based on the job role.
      • To do this you will need to review the operational priorities in the Strategic Plan and identify specific operational activities and roles and responsibilities associated with the business expansion – for example, specific marketing activities that will need to occur and actions associated with the setting up of the new display centre.
      • Identify at least 10 specific activities, as well as the allocation of responsibilities according to the information about staff roles and competencies in the scenario information.
      • This will need to be discussed and confirmed with staff at the meeting.
      • An outline of all resources that will be in place for the expansion as per the Strategic Plan.
      • An outline of the company’s expectations in regards to ensuring that its objectives, values and standards are adopted in every-day interactions with customers, suppliers and other personnel.
      • (You will need to review this information in the Strategic Plan and provide specific examples of expected behaviour.)

As part of your presentation, you must build staff commitment by explaining vision and values as a shared vision, to which all staff are encouraged to contribute. Attach your presentation you have developed to Section 1 of your Project Portfolio.

Submit to your assessor for review and marking prior to delivery.

1. 1. Deliver your presentation to the team.

Deliver your presentation to the senior management team and seek input from staff on the new Strategic Plan, as well as operational activities required to achieve objectives. You will need to be ready to answer questions and discuss ideas.

You will also need to encourage innovative ideas as per the techniques you researched in the previous activity step. During the presentation, you will be required to demonstrate interpersonal skills, build trust and confidence in your team and to influence the direction of discussions and decisions.

To do this you will need to demonstrate your ability to:

1. 1. • lead and facilitate the meeting
      • clearly and confidently present information
      • encourage group interaction
      • encourage questions and suggestions as a way of identifying, exploring and building of different perspectives and ideas
      • use active listening to confirm information and ideas
      • role model ethical behaviour
      • collaborate and cooperate with the team
      • make sure that the team is following your presentation and understand the information within it.

During the meeting, answer questions and discuss suggestions/ideas offered by staff at the end of the presentation, as this feedback will be used to update the Strategic Plan. This presentation can be in person or conducted virtually.

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Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. After you have delivered your presentation, work into Section 1 of your Project Portfolio to develop an email to staff – more instructions are provided in your Portfolio.

Submit to your assessor.

1. 1. Investigating workplace issues

Assume that it is six months later and the expansion into Brisbane and the Sunshine Coast has proved to be highly successful. However, issues are arising with workplace fatigue.

At a staff meeting, it was identified that some of the staff are working very long hours during the week and are also working at weekends. The long hours are a result of the numerous projects that the company currently has taken on.

Many staff are also travelling extensively due to the interstate expansion. The company’s safe work procedures include the following:

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1. 1. • No one should work more than 8 hours in a day.
      • There should be at least 10 hours’ continuous break per 24-hour period.
      • A lunch break of at least 30 minutes should be taken during the working day.
      • Individuals should be aware of the hours worked and ensure they are aware of the risks.

Staff time sheets for September show the following:

1. 1. • Human Resources Manager: shows 180 hours worked over a four-week period (Monday to Friday).
      • Break of at least 30 minutes taken each day.
      • Marketing Manager: shows 190 hours worked over a 4-week period.
      • Shows no lunch breaks taken.
      • Operations Manager: shows 14.5 hours worked during three days of the month of September.
      • Lunch breaks taken intermittently.
      • Administration Officer: 152 hours plus lunch breaks of 30 minutes taken.

The Operations Manager has asked you to investigate this issue, conduct research into fatigue management and then communicate your findings to staff as a first step in addressing the issue. Develop a short report (at least a page long) for the staff that includes:

1. 1. • an analysis of the data to show that staff have not been meeting the safe work procedures
      • health and safety implications of fatigue including:
      • problems associated with fatigue
      • signs of fatigue
      • risks associated with fatigue
      • proposed strategies for managing fatigue.

To conduct your research, you should identify relevant sources of information on this topic and include the sources of information that you have used in your report. Structure your response by working into the Fatigue Management Report part of Section 2 of your Project Portfolio.

Submit to your assessor.

1. 1. Influence, support and provide resources for the first individual
   2. Individual 1.

Assume that the company wants to develop a short media release about Boutique Build’s expansion into the Brisbane and Sunshine Coast markets. The intent of the release is to attract interest in the company and to provide a brief summary of the company and its operations.

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You are also going to use this project to provide leadership and support to the Marketing Manager, Jane Smith, who will be responsible for writing the media release under your direction. The media release is to be released to the local press in Brisbane and the Sunshine Coast.

Prepare to meet with the Marketing Manager. Research some guidelines for developing engaging media releases that will promote a positive image.

Document at least three sources in Section 3 of your Project Portfolio. Prepare some information for Jane from the Strategic Plan and the presentation you developed earlier.

The guidelines for the media release are:

1. 1. • no more than one page (400 words)
      • should include a date, as well as contact details for future – you as the Director and CEO
      • needs to be engaging and convey a positive image of the organisation
      • the message of the release must clear and communicate the organisation’s vision, mission and objectives
      • make sure there is reference to the company’s commitment to green building.

Meet with Jane (who will be role played by your assessor) to brief her on the requirements for the media release. During the meeting, you will be required to demonstrate interpersonal skills and build trust and confidence in Jane as a new member of your team.

This meeting will last approximately 20 minutes. To do this you will need to demonstrate your ability to:

1. 1. • clearly and confidently present information and delegate tasks so that Jane is clear on expectations
      • encourage questions from Jane to ensure she understands what she needs to do
      • communicate with Jane in a manner that respects her needs
      • use active listening to confirm information and ideas
      • be flexible and adaptable to embrace Jane’s ideas through your positive response to her suggestions
      • be a positive role model to Jane as a valued and new member of the team
      • empower Jane to be innovative and take responsibility for developing the media release
      • ensure Jane feels she is in a comfortable environment and to feel assured of your trust and confidence in her capabilities.

Jane has sent you her media release for review. It has been worked on by her and her new marketing interns, David and Bella.

Compose an email to Jane and her new team of interns congratulating them on a job well done. Make sure your email sets the tone that you have trust and confidence in their abilities and that demonstrates support for their team and an open-door policy.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. Submit this as an attachment to Section 3 of your Project Portfolio.

1. 1. Influence, support and provide resources for second individual
   2. Individual 2.

Imagine that it is one year later and Boutique Build has expanded into the Brisbane and Sunshine Coast market as planned. You are to assume the role of the Operations Manager.

You are responsible for a number of staff who travel regularly from Sydney to Brisbane and the Sunshine Coast as part of their role. It has come to your attention recently that one of the staff members, Aniko, has been accruing frequent flyer points from business travel and using these points for their own personal travel.

You are unsure if this is allowed or not and if so decide to investigate the situation. Review the company’s Code of Ethics to determine current values and standards.

and to identify whether it addresses the issues of accruing frequent flyer points. Undertake some research and review the Codes of Ethics or similar documents from at least three other companies on how they manage the issue of staff use of frequent flyer points.

Write an email to the CEO that makes a recommendation on whether the practice of accumulating frequent flyer points for personal use should be allowed. Attach this email to Section 3 of your Project Portfolio.

1. 1. Update the Code of Ethics.

Write an updated version of the company’s Code of Ethics based on your investigation and the response given to you by your CEO. Attach it to Section 4 of your Project Portfolio.

1. 1. Meet with Aniko (who will be role played by your assessor) to discuss and present the new Code of Ethics and help her to see that she is unable to continue with her current practice.

During the meeting, you will be required to demonstrate interpersonal skills and build trust and confidence in Aniko as part of your team. This meeting will last approximately 20 minutes.

To do this you will need to demonstrate your ability to:

1. 1. • clearly and confidently present the information in the Code of Ethics
      • encourage questions from Aniko to ensure she understands her responsibilities
      • communicate with Aniko in a manner that is respectful yet firm due to the nature of the meeting – ensure that she understands that she is not being disciplined, but that the policy is changing and she needs to adhere to the new Code of Ethics for all future travel
      • use active listening to confirm that Aniko has understood
      • empower Aniko and help her feel assured that you trust she will follow the new Code of Ethic in future.
   2. Send an email to all staff.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style and demonstrate positive leadership and role modelling. It should include a summary of the company’s position on the frequent flyer points issue, as well as clear directions for staff with regard to the use of frequent flyer points.

This should include reference to the updated Code of Ethics. Ensure that you use clear and concise language so that all staff can understand the company’s position.

Also make sure that staff understand that they can approach you at any time if they have questions or would like to clarify anything. Attach your email to Section 4 of your Project Portfolio.

Submit the documents required of Section 4 with your Project Portfolio to your assessor for marking.

Note to student: this part of the task does not rely on use of the Simulation Pack or Boutique Build.

1. 1. Work goals and professional development.

Choose a company that you would be interested in working for, as well as a job role within that company. The role you choose should be at a managerial level, such as a Marketing Manager or Human Resources Manager.

Research and access information relating to the company, including the company’s website and a position description for the role that you are interested in within the company. Your assessor can provide you with assistance in identifying this information if you are having difficulty.

Review the company’s website and the position description for the role you have chosen. For the position that you have identified, consider what your work goals and plans for 12 months would be if you were in that position.

Note down at least five work goals for the job role. Your goals must be SMART goals and must address both personal and work goals, as well as overall work goals for the roles based on the position requirements.

Work into Section 5 of your Project Portfolio and answer all of the questions. Research and review at least four professional development opportunities that would be relevant to the role that you have chosen and that relate to the work goals you have identified in your Project Portfolio.

Also consider your performance throughout your assessment so far. This should include:

1. 1. • The effectiveness of your interpersonal skills when interacting with the teams and individuals during the role plays – what areas do you believe you excelled out, and what areas need improvement?
      • How effective were your leadership skills in the group meeting?
      • Were you able to lead and facilitate the group – what areas do you believe you excelled out, and what areas need improvement?
      • Did you find problem solving came easily to you, or do you think you need more help in this area?
      • Do you believe you were able to make the group and Jane feel comfortable identify and explore different perspectives to achieve shared company outcomes?
      • How effective were you at getting your work done on time?

Assume that the organisation you have reviewed allocates a budget of $1,500 per year per staff member for professional development. Your decisions on professional development opportunities should be based on this budgetary constraint.

Use the Professional Development/Networking Plan Template in Section 5 of your Project Portfolio to document each activity. Next identify an additional three professional development opportunities that are free of charge and can be completed easily on your own or with others (such as your classmates).

You will be required to participate in these opportunities and provide a report on them. Complete the Professional Development/Networking Plan Template with the details of the three additional professional development/networking opportunities.

Participate in the three professional development opportunities you identified above. This will have to occur over a period of time so you will need to discuss with your assessor a timeline to complete the activities and the due date for this part of the task.

Complete the Professional Development Report in Section 5 of your Project Portfolio for each activity. Each question in the report should be answered in approximately one paragraph.

1. 1. Submit your completed Project Portfolio.

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Submit to your assessor for marking.

Assessment Task 2: Checklist

Student’s name:

Did the student:

Completed successfully?

Comments

Yes

No

Group:

The student has clearly and correctly communicated the organisation’s vision, values and strategic priorities as set out in the Strategic Plan.

The student has clearly communicated the relationship between the objectives, values and standards of the company and expectations of staff through their presentation to staff.

The student has used clear and simple language in the presentation, as well as during presentation, to facilitate staff understanding.

The student has clearly articulated operational priorities and activities and the roles and responsibilities of all staff to ensure that staff understand, and can achieve, responsibilities.

The student has demonstrated the ability to ensure that staff are consulted with, and can participate in, decision making.

The student has allocated roles and responsibilities appropriately according to staff competencies and the operational plan.

The student has built the commitment of the team.

The student has included suitable visual images within their PowerPoint presentation to facilitate understanding by all staff.

The student has built trust, confidence and respect through using effective interpersonal skills including:

• clear and confident presentation
• encouraging questions from staff
• actively listening to confirm information and ideas.

The student has shown flexibility and adaptability by demonstrating a willingness to embrace ideas raised by the team.

The student has reported on ideas put forward by staff and external customers as summarised in the meeting feedback, and how decisions that have been made according to feedback provided.

The student has reported on how decision-making has been informed by risk management strategies. .

The student has sent communication within required timeline.

The student has demonstrated the ability to investigate a workplace issue promptly and communicate findings to staff including:

• analysing data to identify whether safe working guidelines are being followed
• researching and reporting on fatigue issues
• providing recommendations to address the issue.

First individual:

The student has prepared for and conducted a meeting with the Marketing Manager to delegate the development of a media release, and in doing so demonstrated their ability to:

• clearly and confidently present information and delegate tasks
• encourage questions from the individual
• use active listening to confirm information and ideas
• show flexibility and adaptability to embrace the marketing manager’s ideas through their positive response to suggestions
• be a positive role model to Jane as a valued member of their team
• empower Jane to be innovative and take responsibility for developing the media release and to feel assured of their trust and confidence in her.

The student has sent an email to the marketing team congratulating them on great work on the media release.

The student has demonstrated personal and professional competence by:

• developing work goals for a chosen role
• identifying relevant professional development activities to ensure own continuous improvement in line with the criteria of the activity step
• planning and documenting professional development according to budget set
• participating in, and reporting on professional development activities that include networks and industry groups regularly
• developing work goals for a chosen role
• identifying relevant professional development activities to ensure own continuous improvement.

The student has investigated and reported on ethical issues through a review of the current Code of Ethics and other companies’ practices.

The student has recommended ethical behaviour in relation to the case study scenario of accumulation of frequent flyer points.

The student has updated the Code of Ethics so that it clearly states the company’s expectation regarding ethics and frequent flyer points.

The student has encouraged ethical behaviour through the sharing of Code of Ethics information with staff and so that they are clear of their responsibilities.

The student has used clear and concise language in all documents so as to ensure understanding by all staff.

The student has investigated and reported on ethical issues through a review of the current Code of Ethics and other companies’ practices.

The student has demonstrated a positive leadership style in their email to staff members communicating the company’s position on the subject.

Second individual:

The student has conducted a meeting to provide guidance and workplace resources in relation to the Code of Ethics and the frequent flyer program:

• clearly and confidently presenting information
• encouraging questions from the individual
• using active listening to confirm information and ideas
• showing flexibility and adaptability to help her see that she is not being disciplined but that the policy is changing and she needs to adhere to the new code of ethics requirements for future travel
• being a positive role model to Aniko as a valued member of their team
• empowering Aniko and to help her feel assured of their trust and confidence in her.

Task outcome:

¨ Satisfactory

¨ Not satisfactory

Assessor signature:

Assessor name:

Date:

Mastering leadership skills through BSBLDR602 can lead to better career opportunities in management. Ethical leadership practices promote sustainable business growth and employee engagement. Exploring case studies like Boutique Build enhances practical application of these concepts.

References

• Northouse, P. G. (2021). Leadership: Theory and Practice (9th ed.). Sage Publications. Available on Google Books.
• Yukl, G., & Gardner, W. L. (2020). Leadership in Organizations (9th ed.). Pearson. Available on Google Scholar.
• Bush, T., Bell, L., & Middlewood, D. (2019). Principles of Educational Leadership and Management (3rd ed.). Sage Publications. Available on Google Books.
• Antonakis, J., & Day, D. V. (2022). The Nature of Leadership (4th ed.). Sage Publications. Available via authoritative databases like JSTOR.

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