Posted: November 15th, 2025

BSBOPS601 Business Plan Development and Implementation Guide

BSBOPS601 Develop and Implement Business Plans Assessment Guide

Developing a comprehensive business plan is essential for guiding organizational growth and ensuring operational success. Understanding the key components and processes involved can significantly enhance strategic decision-making in any business environment.

Assessment Cover Sheet

Student Must Fill this Section. Completing this section accurately helps ensure that your submission is properly processed and evaluated.

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Unit Code / Title

BSBOPS601 Develop and implement business plans

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Privacy Release Clause:

“I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”. Granting this permission supports the continuous improvement of educational standards.

Authenticity Declaration:

“I declare that:

• The material I have submitted is my own work.
• I have given references for all sources of information that are not my own, including the words, ideas, and images of others”.

Student Signature:

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Attempt and Tasks

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Re- attempt/Re-assessment





Assessment Task 1

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Assessment Task 2



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Assessor Feedback to Students

Assessment Outcome:

Competent

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Information for Student:

This assessment is to be completed according to the instructions given below in this document. Following these guidelines carefully will help you demonstrate your understanding effectively.

Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit. Receiving detailed feedback allows for targeted improvements in your skills.

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If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.

Please refer to the College re-submission and re-sit policy for more information.

If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately. Addressing concerns early can prevent issues from impacting your overall results.

This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.

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Student must submit the completed Assessments on Moodle

Re-assessment of Result & Academic Appeal Procedures:

If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term. Providing clear grounds in your appeal strengthens your case for review.

Re-assessment Process:

• An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
• Academic Manager will delegate another member to review the assessment.
• The student will be advised of the review result done by another assessor. This step ensures fairness in the evaluation process.
• If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager or if need be, an external assessor.
• The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final.
• If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency.
• Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.

The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical, and valid. Upholding these principles maintains the integrity of the educational system.

Academic Appeals:

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• If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol.
• To appeal a decision, the person is required to complete the ALICE SPRINGS COLLEGE OF AUSTRALIA – Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
• Student Support Officer, Level 15, 7 Dean Street, Burwood, NSW 2134
• Email: [email protected]
• The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process.
• If the appeal is not lodged in the specified time, the result will stand, and you must re-enrol in the unit. Timely submission is crucial to avoid delays in your academic progress.
• In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate.
• The decision of Chief Executive Officer will be final.
• Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.

Plagiarism:

Plagiarism means to take and use another person’s ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work. Recognizing the importance of originality fosters ethical academic practices.

Plagiarism occurs when you fail to acknowledge that the ideas or work of others arebeing used, which includes:

• Paraphrasing and presenting work or ideas without a reference
• Copying work either in whole or in part
• Presenting designs, codes or images as yourown work
• Using phrases and passages verbatim without quotation marks or referencing the author or web page
• Reproducing lecture notes without proper acknowledgement.

Collusion:

Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else. Avoiding such practices helps build individual competence and confidence.

Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas.

Collusion occurs when youwork without the authorisation of the teaching staff to:

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• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit yourwork (without rto approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other students.

Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion. Understanding these policies promotes a culture of honesty in learning.

Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy

Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary

Assessment Requirements:

You are required to complete and pass every task in the assessment to be deemed competent. Meeting all criteria demonstrates your mastery of the unit’s skills and knowledge.

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Introduction

The assessment tasks for BSBOPS601 Develop and implement business plans are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Engaging with them actively builds practical expertise for real-world applications.

Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully. Referring to it regularly can streamline your assessment experience.

Assessment for this unit

BSBOPS601 Develop and implement business plans describes the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans.

For you to be assessed as competent, you must successfully complete two assessment tasks:

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• Assessment Task 1: Knowledge questions – You must answer all questions correctly.
• Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.

Assessment Task 1: Knowledge Questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

• review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

Preparing thoroughly for these questions reinforces your understanding of core concepts.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

• where this task should be completed
• the maximum time allowed for completing this assessment task
• whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Questions

Provide answers to all of the questions below:

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1. Outline three reasons why a company may choose to develop a business plan.
2. Identify the key steps involved in developing a business plan (at least four).
3. List five common components of a business plan.
4. Outline three areas that the initial business planning process may address.
5. Describe the purpose of a SWOT analysis in a business planning process.
6. Explain the relationship between performance objectives and key performance indicators in a business plan.
7. Explain why it is important for a business to use a range of performance measures within its business plan.
8. If a business plan has an objective of improving customer satisfaction, identify three performance measures that could be used to measure customer satisfaction.
9. Identify key stakeholders who may be involved in business planning and explain how they are involved.
10. Explain the importance of pre-existing strategic, business, and operational plans to the development of a new business plan.
11. Explain why it is important to understand a business’ vision, mission, values and objectives when developing a business plan. Give an example to illustrate your answer.
12. Describe at least three regulations/permits requirements/licence requirements to consider when initiating a new business activity that may require a permit or licence.

Answering these thoughtfully can deepen your insight into business planning strategies.

Assessment Task 1: Checklist

Student’s name:

Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?

Completed successfully?

Comments

Yes

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No

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

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Question 8

Question 9

Question 10

Question 11

Question 12

Task outcome:

¨ Satisfactory

¨ Not satisfactory

Assessor signature:

Assessor name:

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Date:

Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through several activities and completing and submitting a project portfolio.

You will need access to:

• a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
• your learning resources and other information for reference
• Project Portfolio template.
• Simulation Pack (if using the case study) or a pre-existing Strategic Plan, business plan or Operation Plan (if using your own business).

Utilizing these resources effectively supports practical application of theoretical knowledge.

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Ensure that you:

• review the advice to students regarding responding to written tasks in the Business Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

Assessment information

Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on:

• where this task should be completed
• how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

Activities

Complete the following activities:

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1. Carefully read the following:

This project requires you to develop and implement a business plan. As part of the assessment you, you will:

• analyse and research the aspects of your business relevant to the business plan
• write a business plan
• implement the business plan
• monitor, evaluate and respond to performance relating to the business plan.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or are familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!

If you are using the case study business, all relevant information for you to complete this assessment can be found in the Simulation Pack.

If you are basing this assessment on your own choice of business or work area, make sure you have access to all required information (read through the requirements in the green boxes below for further information). Speak to your assessor to get approval if you want to base this on your own business. Choosing a familiar context makes the project more engaging and applicable.

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You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio.

Start working on Section 1 of your Project Portfolio. Steps 2 and 3 form part of Section 1.

If you are basing this assessment on your own business, you need access to at least one pre-existing Strategic Plan, business plan or Operational Plan. The plan should provide information about the business vision, mission, values, objectives, goals, financial targets, management arrangements and marketing approaches.

2. Plan to develop a business plan.

Research and analyse your business in preparation for developing a business plan. To do this, you need to:

• describe the legislative and regulatory requirements relevant to developing your business plan and explain how they are relevant to your role
• describe the organisational requirements relevant to developing your business plan, including:

1. pre-existing strategic, business and/or operational plans
2. existing business vision, mission, values, objectives, goals, financial targets, management arrangements, marketing strategies and pricing structures
3. other organisational requirements (such a templates etc.)

• research the market requirements for your business’ products/services/programs (include mathematical information in your research)
• research information relevant to the competitors of your business and business plan (include at least one competitor and include mathematical information in your research)
• research other industry-related information
• analyse your business and its objectives (consider the research you’ve done on the vision, mission, values, objectives, goals, competitors, financial targets, management arrangements and marketing approaches).

Examples of mathematical information related to the market and competitors may include:

• price options for products or services
• labour costs
• resource costs
• number of competitors
• percentage market share of competitors
• number of customer reviews and ratings.

3. Propose performance and productivity targets.

Propose performance objectives and measures for three key aspects of your business (include at least one financial indicator such as revenue).

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Examples of key aspects include:

• staffing
• logistics
• manufacturing
• financial processes
• marketing
• customer care
• social responsibility.

Make sure you have answered all questions in Section 1. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these when you submit this section.

Start working on Section 2 of your Project Portfolio. Steps 4 to 8 form part of Section 2.

If you are using your own business, you need access to at least two stakeholders willing to participate in a meeting (step 4). These people must agree to their participation being viewed by your assessor (in person, online or via video recording). You also need information that allows you to confirm that skilled labour is available to implement your business plan (step 7). Information about the availability of skilled labour may for example be found in:

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• existing work plans
• staff lists and work hours
• project plan
• information from recruitment agents.

4. Develop performance objectives and measures in consultation with others.

First, identify who you will meet with and describe how you will lead, facilitate, and influence the discussion.

Schedule the meeting by adding it to your Calendar and send a meeting invite to the attendees.

If you are using the case study business, you will meet with the two Owners of the business and the Administrative Manager.

Meet with at least two stakeholders to develop and agree on performance objectives and measures of your business plan. These must include productivity and performance targets for at least three key result areas (you must include at least one financial indicator in your agreed performance targets).

First, present your proposed key aspects of business and related productivity and performance targets to the meeting attendees (proposed in step 3 and Section 1 of the Project Portfolio), then seek their input to reach an agreement on the final targets.

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As part of the meeting, you are required to demonstrate your ability to:

• lead a team
• facilitate group interaction
• influence the direction of the outcomes of the meeting
• present information/seek advice (using appropriate language, listening to the views of others, asking questions to clarify and confirm understanding).

This meeting should take 20 to 30 minutes.

If you are basing this assessment on your own business, this meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, your assessor may play the role of one or more team members. Speak to your assessor if you require a role-play interaction.

If you are using the case study business, you will participate in this meeting in a round-table type discussion. First, each student will have a chance to summarise their proposed productivity and performance targets. Then, each student will have 5 minutes to lead the meeting in the role of the Operations Manager while the other students play the roles of the two Owners and Administrative Manager. At the end of the meeting, all role-play participants must agree on the productivity and performance targets of the business plan, including financial indicators.

This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.

After your meeting, summarise the business plan performance and productivity targets agreed to during your meeting. Collaborating in this way ensures alignment and buy-in from key team members.

5. Develop a business plan.

Develop a written business plan (for at least three years) that includes:

• a description of the business, including current products, services or programs and its strengths, weaknesses, opportunities, and threats.
• key business aspects to be addressed and the products/services/initiatives that will support the key aspects
• agreed performance objectives and measures (including financial indicators) of key aspects of your business and how they will be measured
• financial, physical, and human resource requirements (including the skilled labour requirements)
• regulatory requirements
• marketing strategy.

Skilled labour involves work that requires skills that have usually been trained for, such as Trainers, Accountants, Mechanics, Project Leaders, Human Resources personnel etc.

The text of your business plan should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Use the template provided in the Project Portfolio. However, if your business has its own template, use that instead.

6. Communicate the business plan.

Draft an email to relevant stakeholders (those you met with in step 4) to communicate the business plan to them. In your email, summarise the contents of the business plan.

You may assume your business plan is attached to the email.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. Clear communication keeps everyone informed and engaged.

7. Confirm that skilled labour is available to implement the plan.

Access relevant information to confirm that skilled labour (identified in your business plan) is available for the plan to be implemented.

If you are using the case study business, you are required to view the staff list. Highlight the available skilled labour.

Make sure you have answered all questions in Section 2. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these when you submit this section.

Start working on Section 3 of your Project Portfolio. Steps 8 to 13 forms part of Section 3.

Assume a period has passed and your business plan has been implemented. Your assessor will have provided you with simulated information to monitor, review and evaluate your business plan (step 9 onward).

8. Report system failures or variances promptly.

Assume that your business premises and/or staff have been exposed to COVID-19 and you have been required to shut down and isolate for two weeks.

Report the variance to all relevant people promptly, indicating what your response to the situation is.

If you are using the case study, your cleaning staff were exposed to COVID-19 while attending an informal work function at a nearby restaurant. Draft three emails showing a prompt response to the situation. The first email should be to all customers to explain the situation, apologize for the inconvenience and offer a goodwill gesture (such as a discount or a free carpet clean). The second email should be to the Directors to explain the situation and outline your communication strategy. The third email should be to the cleaning staff to empathise and help if required. Responding swiftly maintains trust and minimizes disruption.

9. Report on key aspects of the business.

Write a report on the business’ performance. In your report:

• summarise the business performance
• evaluate the key aspects of your business against the planned objectives
• review the performance indicators in your business plan (identify at least one change)
• evaluate the legislative compliance of your business
• identify underperformance of staff members
• analyse the strengths and weaknesses of the business plan
• identify any variations required to the business plan (at least one).
• establish ongoing review processes.

Use the template provided in the Project Portfolio. However, if your business has its own template, use that instead.

10. Update your business plan to address variances and refine performance indicators.

Update your business plan to address at least one variance and to refine the performance indicators.

Base your update on the outcomes of your report in step 9.

Highlight the changes.

11. Share your report and updated business plan with relevant stakeholders.

Draft an email to relevant stakeholders (those you shared your original business plan with) to communicate the Updated business plan to them and share your report (from step 9).

You may assume your business plan and report are attached to the email.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. Sharing updates promotes transparency and collaboration.

12. Test your performance measurement systems and refine if required.

Select one performance measurement system outlined in your business plan and test it by completing the checklist in the Project Portfolio. If required, refine the system.

Base your responses to the checklist on your evaluation in the Report of Key Aspects of your business.

If you are using the case study, you are required to test the Job Description of the Marketing Assistant for its accuracy and completeness. Make necessary changes.

13. Address underperformance.

You have already identified an underperforming staff member in step 9.

Meet with the underperforming staff member and provide them with coaching to address their underperformance. For example, if the staff member is hesitant to interact with certain customers, coach them by providing role play scenarios to show them how to approach the customer and allow them a chance to practice with you being the customer.

As part of the coaching session:

• explain why coaching is needed (e.g., how is the person underperforming)
• ask the person if there are any reasons for their underperformance
• together, identify goals for coaching over a specified period (e.g., what you want to achieve at the end of three months)
• provide coaching to address underperformance (e.g., ask them to participate in a role-play with you demonstrating how to interact with difficult customers)
• provide constructive feedback on their performance during the coaching session (e.g., I liked how you nodded to show the customer you understand. Next time rephrase what the customer said to clarify you understand what they want…)
• set a time for the next coaching session.

This coaching session should take 10 minutes.

This meeting may take place with an actual person who works for/is associated with your chosen business. Alternatively, classmates or your assessor may play the role of an underperforming staff member. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio. Effective coaching can turn challenges into opportunities for growth.

14. Submit your completed Project Portfolio.

Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.

Assessment Task 2: Checklist

Student’s name:

Did the student:

Completed successfully?

Comments

Yes

No

Research and analyse their business in preparation for developing a business plan, including:

• describing the legislative and regulatory requirements relevant to developing the business plan and explaining how its relevant to their role
• describing the organisational requirements relevant to developing your business plan, including:

1. pre-existing strategic, business and/or operational plans
2. existing business vision, mission, values, objectives, goals, financial targets, management arrangements, marketing strategies and pricing structures
3. other organisational requirements (such a templates etc.)

• researching the market requirements for their business’ products/services/programs (including mathematical information)
• researching information relevant to the competitors of their business and business plan (including at least one competitor and mathematical information)
• researching other industry-related information
• analysing their business and its objectives?

Propose performance objectives and measures for three key aspects of their business (including at least one financial indicator)?

• identifying who they will meet with and describing how they will lead, facilitate, and influence the discussion
• scheduling a meeting by adding it to their Calendar and send a meeting invite to the attendees
• meeting with at least two stakeholders to develop and agree on performance objectives and measures, including:

1. leading a team
2. facilitating group interaction
3. influencing the direction of the outcomes of the meeting
4. presenting information/seek advice
5. using appropriate language
6. listening to the views of others
7. asking questions to clarify and confirm understanding?

Develop a written business plan (for at least three years) that includes:

• a description of the business, including current products, services or programs and its strengths, weaknesses, opportunities, and threats
• key business aspects to be addressed and the products/services/initiatives that will support the key aspects
• agreed performance objectives and measures (including financial indicators) of key aspects of the business and how they will be measured
• financial, physical, and human resource requirements (including the skilled labour requirements)
• regulatory requirements
• marketing strategy?

Communicate the business plan by drafting an email to relevant stakeholders?

Confirm that skilled labour is available to implement the plan?

Report system failures or variances promptly, indicating their response to the failure/variance?

Write a report on the business’ performance that:

• summarises the business performance
• evaluates the key aspects of the business against the planned objectives
• reviews the performance indicators in the business plan
• evaluates the legislative compliance of the business
• identifies underperformance of staff members
• analyses the strengths and weaknesses of the business plan
• identifies any variations required to the business plan (at least one)
• establishes ongoing review processes?

Update their business plan to address variances and refine performance indicators?

Share their report and updated business plan with relevant stakeholders by drafting an email?

Test one performance measurement system and refine if required?

Meet with the underperforming staff member and provide them with coaching to address their underperformance.

Coaching included:

• explanation of why coaching is required
• setting goals for a specified period
• providing coaching to address underperformance
• provide constructive feedback on their performance during the coaching session
• set a time for the next coaching session?

Task outcome:

¨ Satisfactory

¨ Not satisfactory

Assessor signature:

Assessor name:

Date:

Mastering business plan development equips professionals with tools for sustainable success in dynamic markets. Incorporating SWOT analysis and KPI monitoring enhances strategic planning effectiveness. Staying compliant with regulations like licensing ensures long-term operational viability.

References

1. Barrow, C. (2021). The Business Plan Workbook: A Step-By-Step Guide to Creating and Developing a Successful Business. Kogan Page Publishers. Available on Google Books.
2. Berry, T. (2019). Lean Business Planning: Get What You Want from Your Business. Entrepreneur Press. Available on Google Scholar.
3. McKeever, M. P. (2022). How to Write a Business Plan. Nolo. Available on Google Books.
4. Finch, B. (2020). How to Write a Business Plan: Win Backing and Support for Your Ideas and Ventures. Kogan Page Publishers. Available on Google Scholar.

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