Posted: April 4th, 2019

Investigative Report: Impact Analysis on Chosen Organisation and Customers

Developing stage

NOTE: In this handout the term organisation refers to any financial services provider or government agency.

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Carrying out your investigation

This handout covers the Developing stage of your investigation. This involves meeting the brief you have developed by carrying out your plan.

Like the Planning stage, you have to write up your findings from the Developing stage of your investigation. Your report should be 2,500–3,500 words and should contain four main sections:

A detailed explanation of how the issue affects the organisation or organisations/customers chosen. The explanation should be justified by explicit reference to the data collected and to concepts covered as in the mandatory units, or relevant optional units, of the group award. The explanation should be consistent with objectives set at the Planning stage.

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Analysis of the primary and secondary sources of information and data collected.

An assessment of the implications of these effects for the chosen organisation or organisations/customers should be analysed in relation to the organisation(s), the financial services environment and the impact upon customers and should make reference to concepts and topics studied within the mandatory section of the group award.

A statement of the conclusions drawn from the investigation and any appropriate recommendations to be made to the organisation(s). These should be explicitly related to the issues being investigated and the needs of customers.

Your report should consist of 2,500–3,500 words, and must be presented in a format suitable for a business report. You must include a contents page, a summary of findings, acknowledgements and references. Your evidence may be supplemented by evidence provided orally by yourself in a discussion with the lecturer. If this is done, a record of the main points of the discussion should be recorded.

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You must continue to maintain your log, which must record any activities undertaken, resources used and time allocated. You should also record deviations from your plan and keep a reflective record of what things worked, what did not and what problems you encounter. You should retain evidence of your progress and experience of the Development stage of the investigation and your own personal development. This will support you in the Evaluating stage by matching your experiences against the plan.

This handout looks at each of these sections. It concludes with some comments on writing up your report.

You will see, as you read through, that there is no requirement to describe in detail how you actually carried out the investigation.

Section 1 — How the issue affects your chosen organisation or organisations/ customers

and

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Section 2 — Analysis of the primary and secondary sources of information and data collected

In this part, you should explain how the issue you have investigated affects the organisation or organisations/customers you have studied. You are required to make reference to the data that you have collected and it is therefore likely that you will incorporate the data analysis within this section.

You must justify your explanation by making explicit reference to:

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both primary and secondary data that you have collected and analysed

and

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concepts you have covered in the mandatory, or financial services related optional, units of the group award

For example, if your investigation sets out to identify advantages and disadvantages of something, then this section of your report will summarise the advantages and disadvantages that you have found during your investigation. For each one, you should explain why it is an advantage or disadvantage.

You should support your explanation in three ways:

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with data (for example, positive responses to a survey)

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by reference to relevant concepts that you have studied in the mandatory units as part of the group award (for example, something may be an advantage because it is consistent with the predictions of a theory or with research evidence)

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your explanation should be consistent with the objectives created in the Planning stage

You may find it helpful to present some of your data in appendices and refer to them in the main body of you report. Appendices do not count towards the overall word limit.

Section 3 — An assessment of the implications

In this part, you should assess the implications for your organisation(s) of the effects you have discussed in the first part (Stage 1 and 2) of your report. You must focus on the impact upon customers. The possible implications will vary from project to project, and may involve some speculation, but where possible should be grounded in specific evidence.

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Section 4 — Conclusions from your investigation

In this final section of your report, you should summarise the conclusions you have drawn from your assessment in Section 3 on the previous page.

You must make sure of two things:

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your conclusions and recommendations follow directly from your investigation

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your conclusions and recommendations are directly related to the needs of customers

One way to present this section is to list your conclusions and recommendations and show how each follows from your investigation and, where appropriate, how it relates to the needs of customers.

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Title: Investigative Report: Impact Analysis on Chosen Organisation and Customers

Contents:

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Introduction

How the Issue Affects the Chosen Organisation and Customers

Analysis of Primary and Secondary Sources

Assessment of Implications for the Organisation and Customers

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Conclusions and Recommendations

References

Introduction

This report presents the findings of an investigation into the impact of a specific issue on a chosen organisation and its customers. The objective of this investigation is to analyze the issue, assess its implications, and draw conclusions and recommendations based on the findings. The investigation is conducted in accordance with the objectives set during the planning stage.

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How the Issue Affects the Chosen Organisation and Customers
2.1 Overview of the Issue
Provide a brief overview of the issue under investigation and its significance in the context of the chosen organisation and its customers.

2.2 Data Analysis and Explanation
Explain in detail how the identified issue affects the chosen organisation and its customers. Justify your explanation by referring to the primary and secondary data collected during the investigation. Incorporate data analysis within this section to support your explanations.

2.3 Reference to Concepts
Make explicit reference to relevant concepts covered in the mandatory units or financial services-related optional units of the group award. Connect these concepts to the issue at hand and explain how they contribute to the understanding of its impact on the organisation and customers.

Analysis of Primary and Secondary Sources
3.1 Primary Sources
Provide an analysis of the primary sources of information collected during the investigation. Discuss the methodology used to gather primary data and evaluate its reliability and validity.

3.2 Secondary Sources
Analyze the secondary sources of information used in the investigation. Discuss the credibility and relevance of these sources and their contribution to understanding the issue and its impact on the organisation and customers.

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Assessment of Implications for the Organisation and Customers
4.1 Implications of the Identified Effects
Assess the implications of the effects discussed in the previous sections on the chosen organisation. Focus on the impact these effects have on the organisation’s operations, financial services environment, and its customers. Support your assessment with specific evidence and, if necessary, include some speculative implications.

4.2 Customer Impact Assessment
Provide a detailed assessment of the impact on customers resulting from the identified effects. Consider factors such as customer satisfaction, trust, loyalty, and financial well-being. Use evidence to substantiate your assessment and draw connections between the implications and the needs of customers.

Conclusions and Recommendations
5.1 Conclusions
Summarize the conclusions drawn from the assessment of implications for the organisation and customers. Ensure that the conclusions are directly derived from the investigation and supported by the evidence presented in the report.

5.2 Recommendations
Offer appropriate recommendations to address the identified issue and mitigate its impact on the organisation and customers. Ensure that the recommendations are directly related to the conclusions drawn and address the specific needs of customers.

References
Provide a list of all sources cited in the report, following the required referencing style.

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– – Note: Appendices containing additional data and information may be included if necessary, but they should not count towards the overall word limit.

Maintain a log throughout the investigation, recording activities, resources used, time allocated, deviations from the plan, and reflective notes on what worked, what did not, and encountered problems. This log will be valuable during the evaluation stage to compare experiences against the original plan.

Remember to include a contents page, a summary of findings, acknowledgements, and references in your final report. Additionally, if there is a discussion with the lecturer, record the main points of the conversation for reference.

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